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All deliveries of goods and services by our company are made against the following general conditions of sale and delivery. These take precedence over the customer's conditions of purchase. They may only be deviated from by express written agreement.

Article 1 - Price offers
Price offers are always based on the documents and specifications provided in advance by the customer. Nevertheless, our company reserves the right to make changes where it deems necessary. The prices are final at the time of sending the order confirmation to the customer and are always exclusive of VAT.

Article 2 - Delivery terms
Prices include standard packaging and transport costs from the delivery address in Belgium provided by the customer, as long as the total amount of the order exceeds 550 euros, excluding VAT, and does not exceed the maximum volume weight of 30 kg.
For orders lower than 550 euro, excluding VAT, a transport cost of 20 euro, excluding VAT, will be charged. If the net order amount is less than 150 euro, we charge a minimum administration and processing fee of 30 euro excluding 21% VAT, for Belgium and all other countries. For the Netherlands and Luxembourg, 30 euro is charged as standard for all net orders < 750 euro and also with a maximum volume weight of 30 kg. For all other EU countries the transport costs are exworks.
If the customer requires a different method of packaging and/or delivery, the associated packaging and/or transport costs shall be borne by the customer.

Article 3 - Delivery period
The delivery period stated by Achrom nv is for information purposes only and does not guarantee delivery on the proposed date. Non-compliance with any stated delivery deadline can never give rise to compensation on our behalf (since the delivery deadlines are only given by us for information purposes without any commitment). Non-compliance cannot give rise to cancellation or modification of the order.

Article 4 - Terms of payment
All our invoices are payable within 30 days of the invoice date, unless expressly stated otherwise on the invoice. Any invoice remaining unpaid on the due date shall automatically and without prior notice incur interest on arrears of 1.5% per month, or 18% per year, from the due date of the invoice. In addition, if the invoice remains unpaid on the due date, a compensation of 10% on the unpaid invoice amount will be payable, with a minimum amount of 50 euros.

Article 5 - Complaints
Upon receipt of the goods and/or services, the customer is expected to check whether these comply with the specifications determined in the agreement between Achrom nv and the customer.
Any complaint must be communicated to us by registered letter without delay, and at the latest within 5 days after receipt of the goods and/or services, failing which this complaint is late and inadmissible. The assertion of this complaint does not relieve the buyer of his payment obligation, and so, among other things, the late payment interest of 18% per annum and the damage clause of 10% remain payable.

Article 6 - Return of goods
No return of goods shall be accepted without prior agreement of Achrom nv. The products, materials or devices which are not standard in the product range of Achrom nv and are therefore ordered at special request of the customer, can never be taken back.

Article 7 - Applicable law and dispute resolution
In the event of a dispute, both parties will act in accordance with the aforementioned general terms and conditions of sale and delivery. All disputes between the two parties will be settled by the Commercial Court of Ghent and Belgian law will apply.


Phlippostraat 7
9870 Zulte -Belgium
RPR VAT nr 0445.025.508
Tel 00 32 9 380.06.47
Fax 00 32 9 386 08 86

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